Frequently Asked Questions

You’ll find us in the heart of Wellington, on the first floor at 23 Waring Taylor Street, Wellington Central. We’re just a short stroll from Lambton Quay and easily accessible from anywhere in the city.

We’re open Monday to Friday, from 10:30am to 5:00pm (closed on public holidays).

If you’d like to book a design consultation outside of these hours, please get in touch as we may be able to arrange an appointment at a time that suits you.

We’re typically closed on weekends, but we do offer limited design consultations on Saturdays by appointment.

These must be pre-booked in advance so we can ensure a jeweller is available to meet with you. If weekends suit you best, just get in touch and we’ll do our best to accommodate.

We work with platinum, yellow gold, white gold, rose gold, and both 925 and Continuum™ sterling silver.

Most of our custom jewellery is crafted in platinum, yellow gold, or sterling silver due to their exceptional durability and long-lasting quality.

If you're unsure which metal is best for your piece, we’re happy to guide you based on your style, lifestyle, and budget.

Yes we do. We are happy to engrave jewellery purchased from us. Engraving is a simple way to add a memorable and personalised touch to your piece, however please be aware that engraved jewellery can not be returned or exchanged.

We also offer engraving for jewellery purchased from other stores. Please allow up to 5 weeks for this service.

Yes, we are proudly New Zealand-owned and independently operated. Jubilee Jewellers has been a family-run business in Wellington since 1993, built on generations of craftsmanship, integrity and personal service.

Yes, we provide independent, trustworthy valuations for insurance, resale, estate planning, or authentication. The service includes a complimentary clean and polish if requested at valuation time.

Find out more on our valuations page

Yes, our store is wheelchair accessible. There are no stairs, and you can access us directly via a lift. If you have any specific accessibility needs, please let us know before your visit and we’ll do our best to assist.

Absolutely. Lab-grown diamonds are growing in popularity, however we also source natural diamonds for those who prefer them. Whether you're after a traditional look, a specific origin, or simply love the allure of a mined diamond, we're happy to guide you through both options.

Yes! We can source diamonds in a wide range of grades to suit your preferences and budget, whether you're after exceptional clarity and colour or something more modest. Just let us know what you're looking for, and we’ll find the right stone for you.

We offer lab-grown diamonds as an ethical, affordable alternative to natural diamonds. Whether you're interested in a lab-grown diamond engagement ring, pendant, or custom piece, our team is here to help. If you’d like your diamond laser-inscribed for added peace of mind, we can arrange that too. There are many reasons why people choose lab-grown over mined diamonds and we’re happy to support whatever matters most to you.

Read our lab-grown diamond guide.

Yes, they are. Lab-grown diamonds are 100% real diamonds. They are not diamond simulants like cubic zirconia or moissanite.

They are made from pure carbon and are just as strong and beautiful as natural diamonds.

Read our lab-grown diamond guide.

Yes, all of our natural diamonds, lab-grown diamonds and coloured gemstones are ethically sourced from suppliers we know and trust. We work only with reputable suppliers who share our commitment to responsible sourcing, sustainability, and transparency.

Not necessarily. Custom-made jewellery can actually be more affordable than mass-produced pieces, depending on your design choices and materials.

By working directly with our jewellers, you skip the middleman and gain more control over your budget. We’ll help you choose the right metals, gemstones, and design elements to suit your style and price range.

Whether you want something simple or more intricate, bespoke doesn’t have to mean out of reach.

Great question but unfortunately it's a tricky to one answer as there are so many variables. As a rough guideline, allow 8 weeks for your custom or bespoke jewellery to be crafted once you've approved the design and estimate.

A custom engagement ring may be more affordable than you think. We’ll work closely with you to craft a beautiful piece that fits your style and your budget. Whether it's selecting a natural or lab-grown diamond, choosing alternative gemstones, or adjusting the design, we’ll help you create something meaningful without compromising on quality.

You’re welcome to drop by, but we’re a small team, so it’s a good idea to book ahead. That way, we can make sure Paul or Michael are available to give you their full attention.

Booking a time ensures a more relaxed, uninterrupted chat about your ideas and options. Give us a call (Mon-Fri) on 0225 240 640.

We're located on the first floor, 23 Waring Taylor Street, Wellington Central.

We don’t currently offer payment plans or in-house financing. However, we’re always happy to work with you to create a custom piece that suits your budget. If you have specific timing or budget considerations, just let us know, we’ll do our best to help.

We are a small team, so please allow 10 business days for your order placed online to be made. We'll keep updated once it's ready to be shipped.

For our limited edition sterling silver soccer ball pendants, please allow up to 5 business days for your order to be shipped.

Once your piece is ready, we will send you an email to let you know along with a tracking number. We use NZ Post, which usually take 1 - 3 working days after processing. Deliveries to rural addresses may take 6 days.

Please allow up to 3 working days (metro) and 6 days (rural) once processed. If your tracking ID still hasn't been updated, please get in touch with us to follow this up for you.

Yes! Simply select 'Pick Up' at checkout. When your order is ready we'll notify you via email.

Not at this time, but we may offer International orders in the near future. Follow us on our socials for updates.

For all of our repair services, please allow five weeks. We understand this might seem like a long time however we are a small team who craft everything on-site in our Wellington studio (not overseas).

Sometimes. This is dependant on the chain link and quality. We recommend that you come into our Wellington studio with the chain so that we can personally assess it.

Yes we do. The cost will be dependant on several factors including metal, stones and whether you'd like the ring size to go up or down.

We use both 925 and Continuum™ sterling silver.

925 sterling silver will tarnish over time. We recommend you clean your silver jewellery regularly with a soft cloth or a silver polishing cloth. Gently rub the cloth over the surface of the jewellery to remove any dirt or tarnish.

Continuum sterling silver is a patented sterling silver alloy designed to offer numerous advantages for jewellery. With over 95% precious metal content, continuum silver represents a breakthrough in the world of silver alloys and represents a significant advancement in the jewellery industry, offering a sterling silver alloy that combines the best of both worlds - impressive aesthetics and exceptional durability. 

• Exceptional tarnish resistance: Continuum silver boasts superior oxidization and tarnish resistance compared to traditional sterling silver. This means that jewellery and other items made from this alloy will maintain their lustrous appearance for a more extended period.
• Strength of continuum: The strength of continuum silver falls between those of 14K yellow gold and most other sterling silver alloys.

This innovative material allows us to create exquisite pieces that stand the test of time while maintaining the timeless beauty of silver.

We believe there is a place for both 925 sterling silver and continuum sterling silver, so you will find both are used in our jewellery.

Sterling silver is a popular metal for making jewellery due to its beauty, durability, and affordability. Both 925 sterling silver and continuum sterling silver are types of sterling silver, but they have slight differences in their composition and properties, and jewellery stores might use both for specific reasons.

925 Sterling Silver:

• Composition: 925 sterling silver is made from 92.5% pure silver and 7.5% of other metals, usually copper. This composition is often marked as "925" or "Sterling" on jewellery to signify its purity.
• Durability: It is known for its durability and is suitable for various jewellery pieces, including rings, necklaces, bracelets, and earrings.
• Tarnish Resistance: While sterling silver can tarnish over time due to exposure to air and moisture, the copper alloy helps to make it more tarnish-resistant than pure silver.
• Cost: 925 sterling silver is more affordable compared to some other precious metals like gold or platinum.

Continuum Sterling Silver:

• Composition: Continuum sterling silver is a type of sterling silver that has been specially formulated to resist tarnishing better than traditional sterling silver. It is typically composed of at least 92.5% silver and the remainder made up of various other metals.
• Durability: It shares the durability of traditional sterling silver and is suitable for various jewellery types.
• Tarnish resistance: Continuum sterling silver is engineered to have enhanced tarnish resistance, making it less prone to discolouration over time compared to regular sterling silver.
• Cost: Continuum sterling silver is generally more expensive than traditional 925 sterling silver due to its improved tarnish resistance and specialised composition.