Frequently Asked Questions

If your question isn't answered below, feel free to get in touch

We're a small team, but we always aim to respond within two business days.

General questions

What is the turnaround time for repairs?

For all of our repair services, please allow five weeks. We understand this might seem like a long time however we are a small team who craft everything on-site in our Wellington studio (not overseas).

Can you fix a broken chain?

Sometimes. This is dependant on the chain link and quality. We recommend that you come into our Wellington studio with the chain so that we can personally assess it.

Do you resize rings that were purchased elsewhere?

Yes we do. The cost will be dependant on several factors including metal, stones and whether you'd like the ring size to go up or down.

Which metals do you use?

We use platinum, yellow gold, white gold, rose gold and sterling silver (both 925 sterling silver and continuum sterling silver).

What's your stance on lab-grown diamonds?

We stand by our commitment to offer superior customer service. If you'd like a laser inscribed lab-grown diamond in your next jewellery piece, then we'd happily assist you with that. After all, there are a variety of reasons you may not want a natural diamond and that's okay by us.

Do you offer engraving?

Yes we do. We are happy to engrave jewellery purchased from us. Engraving is a simple way to add a memorable and personalised touch to your piece, however please be aware that engraved jewellery can not be returned or exchanged.

We also offer engraving for jewellery purchased from other stores. Please allow up to 5 weeks for this service.

Will you be closed over the 23/24 Christmas and New Year period?

Yes. We will be closed from 3pm Friday 22nd December 2023, reopening 10:30am Monday 8th January 2024.

Custom-made & bespoke jewellery

is custom-made jewellery more expensive?"

You might be surprised. Custom-made isn't always as expensive as mass-produced jewellery for several reasons. Bespoke jewellery allows for more control over the choice of materials and design elements. By carefully selecting materials within a specific budget range and opting for simpler designs, it's possible to create custom pieces that are more affordable.

Additionally, you have the opportunity to work directly with the Jeweller, which eliminates the middleman and associated markups. This direct collaboration can lead to cost savings and a more transparent pricing structure.

What's the turnaround time for custom & bespoke jewellery?

Great question but unfortunately it's a tricky to one answer as there are so many variables. As a rough guideline, allow 8 weeks for your custom or bespoke jewellery to be crafted once you've approved the design and estimate.

I'd love a bespoke engagement ring but it's out of our budget

You may be surprised so let's chat. We will work closely with you to create your dream engagement ring within your budget.

Do I need to book a time to discuss my idea with you?

No, however we are a small team so it's always advised to ensure Paul or Michael are available for a specific day and time.

Online Orders

How long does it take to manufacture my online order?

We are a small team, so please allow 10 business days for your order placed online to be made. We'll keep updated once it's ready to be shipped.

For our limited edition sterling silver soccer ball pendants, please allow up to 5 business days for your order to be shipped.

How long does shipping take?

Once your piece is ready, we will send you an email to let you know along with a tracking number. We use NZ Post, which usually take 1 - 3 working days after processing. Deliveries to rural addresses may take 6 days.

My tracking ID hasn't updated since my order was sent

Please allow up to 3 working days (metro) and 6 days (rural) once processed. If your tracking ID still hasn't been updated, please get in touch with us to follow this up for you.

Can I pick up my order?

Yes! Simply select 'Pick Up' at checkout. When your order is ready we'll notify you via email.

Do you ship outside of New Zealand?

Not at this time, but we may offer International orders in the near future. Follow us on our socials for updates.


What types of silver do you use?

We use 925 sterling silver and continuum sterling silver.

How do I care for my 925 silver jewellery?

925 sterling silver will tarnish over time. We recommend you clean your silver jewellery regularly with a soft cloth or a silver polishing cloth. Gently rub the cloth over the surface of the jewellery to remove any dirt or tarnish.

What is continuum sterling silver?

Continuum sterling silver is a patented sterling silver alloy designed to offer numerous advantages for jewellery. With over 95% precious metal content, continuum silver represents a breakthrough in the world of silver alloys and represents a significant advancement in the jewellery industry, offering a sterling silver alloy that combines the best of both worlds - impressive aesthetics and exceptional durability. 

  • Exceptional tarnish resistance: Continuum silver boasts superior oxidization and tarnish resistance compared to traditional sterling silver. This means that jewellery and other items made from this alloy will maintain their lustrous appearance for a more extended period.
  • Strength of continuum: The strength of continuum silver falls between those of 14K yellow gold and most other sterling silver alloys.

This innovative material allows us to create exquisite pieces that stand the test of time while maintaining the timeless beauty of silver.

What's the difference between 925 sterling silver and continuum sterling silver?

We believe there is a place for both 925 sterling silver and continuum sterling silver, so you will find both are used in our jewellery.

Sterling silver is a popular metal for making jewellery due to its beauty, durability, and affordability. Both 925 sterling silver and continuum sterling silver are types of sterling silver, but they have slight differences in their composition and properties, and jewellery stores might use both for specific reasons.

925 Sterling Silver:

  • Composition: 925 sterling silver is made from 92.5% pure silver and 7.5% of other metals, usually copper. This composition is often marked as "925" or "Sterling" on jewellery to signify its purity.
  • Durability: It is known for its durability and is suitable for various jewellery pieces, including rings, necklaces, bracelets, and earrings.
  • Tarnish Resistance: While sterling silver can tarnish over time due to exposure to air and moisture, the copper alloy helps to make it more tarnish-resistant than pure silver.
  • Cost: 925 sterling silver is more affordable compared to some other precious metals like gold or platinum.

Continuum Sterling Silver:

  • Composition: Continuum sterling silver is a type of sterling silver that has been specially formulated to resist tarnishing better than traditional sterling silver. It is typically composed of at least 92.5% silver and the remainder made up of various other metals.
  • Durability: It shares the durability of traditional sterling silver and is suitable for various jewellery types.
  • Tarnish resistance: Continuum sterling silver is engineered to have enhanced tarnish resistance, making it less prone to discolouration over time compared to regular sterling silver.
  • Cost: Continuum sterling silver is generally more expensive than traditional 925 sterling silver due to its improved tarnish resistance and specialised composition.

Can't find what you're looking for?

Get in touch and we will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at or call us on 0225 240 640 during business hours.